Krcil Designs FAQs

Frequently Asked Questions

    

Ready To Ship Items

Ship within 24 hours of order being processed, as these items are made-up and ready-to-ship.

Shipping takes an additional 3-5 business days.

NOTE: personalization and customization cannot be done on ready-to-ship items.

   

Happy Accidents Items

Ship within 24 hours of order being processed, as these items are made-up and ready-to-ship.

Shipping takes an additional 3-5 business days.

NOTE: personalization and customization cannot be done on happy accidents items.

   

Made To Order Items

Made-To-Order items are our standard design products, meaning that no personalization and no customization is needed, and are made as they are ordered.

Ship within 1-3 business days of order being processed.

Shipping takes an additional 3-5 business days.

   

Custom Personalized Items

Please see below for the in depth details.

All our personalized products and customized products are made to order.
   
Since each item is handmade, no two items are identical, please note this on matching sets.
   
Colors may vary slightly due to difference in screen settings.
    

Please note that it takes 1-3 business days to process your order before it embarks on its journey to you.

   

Our Turn Around Times: 

Custom Orders: 1-3 Business Days

Personalization: 1 Business Days

Picture Collages and Photos: 1-3 Business Days

Custom Designs: 1-3 Business Days

 

       

    

Any design, on any item!

Want a design on a different item? No problem!

Love a design on a cup but want it on a t-shirt? 

Our Custom Orders Collection has our customizable products, choose your selection, and leave us the details in the "Personalization & Design Notes" box located in your cart at checkout.

     

How to add name, monogram, or quote?

Personalize It | Here's How:  

Please leave us the details in the "Personalization & Design Notes" box located in your cart at checkout. 

Include the name, monogram, quote, to go on the item, any additional requests, and design specifications. 

Please include your e-mail and phone number for design approval. 

    

How do I add photos or pictures to my item? 

Picture This: Your favorite photo on any item! From cups to t-shirts!

From a single photo to a picture collage - we do it all!

Psst...a little secret for you: Our designs are only as good as the picture you provide! So make sure you capture your best side and send us your best image. We promise to work our magic and create something amazing for you!

Please send us your photos to our e-mail at krcildesigns@gmail.com

Please also include your e-mail and phone number for design approval.

   

How many photos for a picture collage?

Please e-mail us up to 15 high quality photos to krcildesigns@gmail.com

Please also include your e-mail and phone number for design approval.

    

How do I get a custom design?

Please e-mail us at krcildesigns@gmail.com for design requests.

     

How do I submit a custom design?

Please send custom designs to our e-mail at krcildesigns@gmail.com

Please send us a 300dpi PNG File Format Transparent Background (no background) of your custom design.

      

How long does it take to get a custom order?

For those seeking personalization, such as, adding a name, text, change of color, your order typically takes 1 business days.

However, picture collage photo cups, complete design overhauls, or a custom creation from scratch, these are the orders that may require the full 3 business days to ensure every detail is just right.

      

   

Business Promotional Products

Spotlight Your Brand! Brand your business with our business promotional products. Our promotional products are tailor-made for brand recognition, making your brand known, and are designed for showcasing your identity, your brand, your way!

Shop our Business Promotional Products

  

How do I send you my business logo?

Please e-mail us your business logo to our email krcildesigns@gmail.com.

Please send us a 300dpi PNG File Format Transparent Background (no background) of your business logo. 

 

 

 

Questions and Answers    

    How long to create my order?

    At Krcil Designs, we strive to create orders promptly.
    However, please keep in mind that our items are made to order, requiring dedicated time for design and creation and the design approval process.
    The estimated turnaround time (TAT) for Custom Orders is 1-3 business days for completion of the item.
    Personalization, such as adding a name or phrase, takes an additional 1 business days.
    Custom Designs, such as a creating a new design, takes an additional 1-3 business days.
    Picture collages and photo items, takes an additional 1-3 business days.
    All designs require final approval and will be sent via email.
    Shipping takes an additional 3-5 business days.
    All of this is factor into the 1-3 business day estimated turnaround time (TAT).

       

       

    How long will it take to get my order?

    Order processing takes 1 business days.
    Shipping takes an additional 3-5 business days.
    Custom orders takes an additional 1-3 business days.
    Personalization, such as adding a name or phrase, takes an additional 1 business days.
    Custom Designs, such as a creating a new design, takes an additional 1-3 business days.
    Picture collages and photo items, takes an additional 1-3 business days.
    All designs require final approval and will be sent via email.
       
       

    How do you ship orders?

    We ship via United States Postal Service (USPS) Priority Mail.
    If your needing expedited shipping, please contact us below and we will accommodate you by sending you an invoice for additional expedited shipping fees.
       
       

    Where do you ship from?

    We ship from Gillette, Wyoming, USA.
       
       

    How will I know when my items have been shipped?

    When your order finishes processing and begins its journey to you, you'll receive a shipment confirmation e-mail and/or SMS containing a tracking link.  
       
       

    Can I change my shipping address after placing an order?

    We understand that sometimes circumstances change. If you need to update your shipping address, please contact our customer support team within 24 hours of order placed by contacting us below. We will do our best to accommodate your request if your order has not yet been shipped.
       
       

    Can I cancel or change my order?

    If you wish to change or cancel your order, you may do so within the first 24 hours of order placed by contacting us below.
       
       

    What if my order arrives damaged or incorrect?

    We package all of our items very carefully to avoid damage in shipment, but it does happen from time-to-time. If any of your items were received damaged, please contact us below, within 3 business days, with photos of damaged product, so that we may proceed with a claim and replacement.
    In the rare event that an item arrives to you incorrect i.e wrong size, misspelled etc. please contact us below immediately and we'll do everything to make it right.
       
       

    Can I change my shipping address after placing an order?

    We understand that sometimes circumstances change. If you need to update your shipping address, please contact our customer support team within 24 hours of order placed by contacting us below. We will do our best to accommodate your request if your order has not yet been shipped.
       
       

    Are there any additional customs fees or taxes?

    Customs fees, import duties, or taxes may be applicable depending on your country's regulations. These additional charges are the responsibility of the customer and are not included in the product or shipping prices. We recommend contacting your local customs office for specific information about potential fees.

        

        

    How do I know my size?

    Sizing Charts | Apparel | Drinkware 

     

          

    What are the care instructions?

    Care Instructions | Apparel | Drinkware

     

     

     

    Custom Orders Policy

    By proceeding with your purchase, you acknowledge and accept the estimated turnaround time of 1 to 3 business days, excluding weekends and holidays. 

    Once an order has been placed, no changes can be made. 

    We advise reviewing and ensuring the accuracy of all required information and spelling in the custom order details boxes before finalizing your purchase. 

    Please carefully review sizing charts, select the correct colors, designs, and other details before confirming your order.

    Refunds will only be issued in the event of an error on my part. 

    Refunds will not be granted for misspelled personalization details provided in the personalization boxes. 

    Additionally, refunds will not be granted if the care instructions provided are not followed. 

    Due to the made-to-order nature of our items, exchanges and returns are not available. 

    Each Krcil Designs item is unique, and no two items are identical due to the production process. Please note that colors may vary slightly due to screen variations.

    Please note that all custom personalized items are non-refundable. 

    Order cancellations made within the first 24 hours of order place will be subject to a 25% restocking fee, any cancellations beyond this time frame are non-refundable as our items are custom, personalized, and made-to-order.

     

     

    Refunds and Returns Policy

    Refunds and Returns: All our items are made to order, which is why custom items are non-refundable. We deeply appreciate your understanding as we meticulously craft each item to perfection according to your unique desires.

    For more details, please refer to our detailed policies below.

    Returns and Refund Policy

     

     

    Shipping Policy

    Shipping Policy

           

    If you have any further questions, please contact us by clicking the pink contact us below.

    Contact Us

       

       

    Design Your Own:

    • Customizable: our products are fully customizable — design your own with your designs and your logos.
    • Personalizable: add a personal touch to our products with names, monograms, text, and photos.
    • Business Promotional Gifts: adding your logo and slogan makes our products the standout choice for promotional gifts with logos.
    • Gifts: our personalized products make the perfect gift for any occasion, offering a thoughtful and stylish present.

       

       

       
    YOU PICK ANY DESIGN, IMAGE, OR TEXT & WE MAKE IT!
    ALL DESIGNS CAN GO ON ANY ITEM!
       
    CUSTOM PERSONALIZED GIFTS
    ARE FUN TO GIVE & RECEIVE!
       
    KRCIL  DESIGNS
    WHERE CUSTOMIZATION MEETS PERSONALIZATION
       
    Shop our Collections at
       
    Discover Krcil Designs, creating lasting memories for every occasion, unique personalized gifts, personalized cups with name, photo cups, custom t-shirts, photo t-shirts, custom sweatshirts, photo sweatshirts. Design Your Own at KrcilDesigns.com

    Contact Krcil Designs